Refund & Cancellation Policy

Last updated 29 July 2026

If Codex AI is not for you, we would rather give your money back than keep an unhappy customer. There is one condition, and it exists because every task you run costs us real money in AI and computing time the moment it happens.

What "20% of quota" means

Every plan comes with monthly allowances — questions, tokens, tool actions and machine time. You can see how much you have used at any point in the app, under your usage.

You have used under 20% of the month's quota	100% refunded
You have used 20% or more	50% refunded

In plain terms: if you signed up, tried a couple of tasks and decided it is not for you, you get your money back. If you have used a real part of the month, we have already paid for that work in AI and computing time — so we return half rather than nothing.

Both cases need the request within 7 days of payment.

Always refunded, no conditions

• You were charged twice for the same period.
• You were charged after cancelling.
• The service was unavailable for a long period through our fault and you could not use what you paid for.
• We close or discontinue the service — we refund the unused part of your period.

Not refunded

• Requests made more than 7 days after payment.
• Months that have already ended.
• Accounts closed by us for a serious breach of the Terms of Service.
• Dissatisfaction with the quality of AI-generated code where the service itself worked as described. Codex AI is an automated tool and its output needs your review — please try the free plan first to see whether it suits your work.

How to ask for a refund

1. Email sameerup1996@gmail.com with the subject "Refund request".
2. Include the email address on your account and the payment reference from Razorpay (it is in your payment receipt).
3. A sentence about what went wrong helps us fix it, but is not required.

How long it takes

• We reply and decide within 2 working days.
• Approved refunds are sent back through Razorpay to the original payment method — we cannot send it anywhere else.
• Your bank normally shows it within 5 to 7 working days after that. The last stretch is with your bank, not with us.
• GST is refunded in the same proportion as the amount refunded.

Cancelling

You can cancel at any time, from your account in the app. Cancelling stops the next payment. You keep access until the end of the period you have already paid for, and we do not charge a cancellation fee.

Cancelling on its own does not trigger a refund of the current period — if you also want the current period back, ask under the rule above.

Contact

Anything unclear here: sameerup1996@gmail.com, or see the Contact page. If you think we have got a decision wrong, say so in a reply — a person reads every one.